Standards and Buying Tips


Equipment, toys and therapies

A wide range of helpful equipment that will help you stay living independently in your own home.
Council Standards for providers of Equipment, toys and therapies
Swindon Borough Council recommends that you check the organisation you are buying from is: appropriately insured, has a registration with the appropriate regulatory body and that this is current or is registered with any recognised accreditation bodies to provide equipment and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of equipment offered by providers advertising in this category, however we will check the advert is suitable to appear in the Equipment category. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
Buying Tips
You may wish to check: If the equipment is suitable to meet your needs. The length of the contract you undertake and how much notice you have to give to end any agreement. Whether the provider has appropriate policies for Health and Safety, Customer Relations and Staff Training and other policies you may feel are applicable to your purchase.


Personal Assistants & Care Agencies

People who are able to come into your home to assist you maintain your quality of life and live independently in your own home.
Council Standards for providers of Personal Assistants & Care Agencies
Swindon Borough Council recommends that you check the organisation or individual you are buying services from is appropriately insured. All Home Care Agencies must be CQC (Care Quality Commission) registered. Personal Assistants have no requirement to be registered with a regulatory body.
Vetting/Accreditation
Swindon Borough Council does not guarantee that it makes checks on the suitability services offered by providers advertising in this category. However some Home Care Agencies may be accredited by Birmingham City Council and may state this on their advert, those providers will have had some checks undertaken on them. Those providers of care will have had some checks undertaken on them by Swindon Borough Council. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a CRB check and the protocol of the organisation you are dealing with regarding employing people with positive CRB checks. If you are directly employing someone you may wish to seek some advice about suitable checks to undertake on the person you propose to employ and the consideration you need to give to this matter. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff or your employee has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?


Places to go

Activities you may wish to undertake outside your home to enhance your quality of life.
Council Standards for providers of Places to go
Swindon Borough Council recommends that you check the organisation or individual you are buying from is; appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of activities or related services offered by providers advertising in this category, however we will check the advert is suitable to appear in the Getting out and about category. Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a CRB check and the protocol of the organisation you are dealing with regarding employing people with positive CRB checks. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it? Will you need to be accompanied by anyone when undertaking an activity?


Education

Council Standards for providers of Education
Swindon Borough Council recommends that you check the organisation with the regulatory body Ofsted before applying to place your child within the school.
Vetting/Accreditation
Swindon Borough Council does not endorse or recommend any of the providers or services included in this category.
Buying Tips
You may want to consider if the staff and volunteers have had a CRB check and the protocol of the organisation you are dealing with regarding employing people with positive CRB checks. If you are directly employing someone you may wish to seek some advice about suitable checks to undertake on the person you propose to employ and the consideration you need to give to this matter. Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff or your employee has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it?


Childcare

A range of childcare options with care and/or support. 
Standards for providers of Childcare
Swindon Borough Council recommends that you check the organisation or individual you are buying/using services from is appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of activities or related services offered by providers advertising in this category
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a CRB check and the protocol of the organisation you are dealing with regarding employing people with positive CRB checks. Is there a legal requirement for the person to have an appropriate qualification? Have you checked their Ofsted Registration and Ofsted Report? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it? Will you need to be accompanied by anyone when undertaking an activity?


Support for parents and carers

A range of support organisations for parents and carers that provide information, advice and specialist services.
Council Standards for providers of Support for parents and carers
Swindon Borough Council recommends that you check the organisation or individual you are buying/using services from is appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of activities or related services offered by providers advertising in this category.
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a CRB check and the protocol of the organisation you are dealing with regarding employing people with positive CRB checks. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it? Will you need to be accompanied by anyone when undertaking an activity?


Young people

Information and Services for Young People
Council Standards for Providers of Young People
Swindon Borough Council recommends that you check the organisation or individual you are buying/using services from is appropriately insured, has a registration with the appropriate regulatory body and that this is current; or they are registered with any recognised accreditation bodies to provide their stated activities or related services and that this is current.
Vetting/Accreditation
Swindon Borough Council does not make any checks on the suitability of activities or related services offered by providers advertising in this category
Buying Tips
Are the staff and volunteers suitable? You may want to consider if the staff and volunteers have had a CRB check and the protocol of the organisation you are dealing with regarding employing people with positive CRB checks. Is there a legal requirement for the person to have an appropriate qualification? Length of the contract you undertake and how much notice you have to give to end any agreement. If appropriate check for the following policies: Health and Safety Anti-discriminatory and equality Safeguarding – procedures to protect children, young people and vulnerable adults Customer relations – your compliments, comments and complaints Staff training Administration of medication You may wish to check if an organisation’s staff has appropriate experience, and whether they are friendly and responsive to the needs of the users of their service. You may wish to do this through the referees listed on an advert or by making your own checks. Give consideration as to how you will verify the accuracy and reliability of any information provided by a referee or by any checks undertaken. What training have the staff/your employee undertaken and when? Are they committed to a person-centred approach – can they deliver what you want, how you want them to and when you need it? Will you need to be accompanied by anyone when undertaking an activity?

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